We ship in 1-3 days depending on holidays, etc. We try to ship within 24 hours, unless a holiday or weekend intervenes as we are rural, and our local post office is not open on weekends. We always ship in 1-3 days. We will email you when we ship with your shipping information.
Time and cost to ship is weight based and visible as a RealTime autocalculator with USPS. our shipper so you know whar the shipping is before purchasing, and depends on choice of shipping service you choose. Your will receive an email with tracking when we ship, so you can watch it move to you!
Your order is ALWAYS insured...by us! Our gift to you using our 3rd party commercial insurer Shipsurance.
We only ship to the US.
Australian buyers...we no longer ship to Australia because of the new ARN tax that went into effect on July 1, 2018.
We gladly combine items for shipping which usually saves on shipping costs, and will adjust payments to reflect combined shipping savings. Shipping costs are stated for most items if you have questions ask. If your shipping, for any order, is incorrect due to combined items or just being able to ship safely in a different packaging etc. and the actual shipping cost is less than estimated, you will be refunded to your original payment method if the difference is more than $2.00.
Confirmed Delivery Of Package: If a package is confirmed as delivered by USPS, but the buyer is unable to locate the package, we highly suggest that the buyer contacts their local USPS office. USPS can often use GPS to locate where a package was delivered. They can also speak directly with the mail carrier who covers that route. We also encourage buyers to speak with neighbors, other household members or other people in the area who may be holding the package. If none of that proves to be successful, the buyer will need to file a claim with their USPS office for stolen mail. Our shop is not responsible for stolen packages that are confirmed as delivered by USPS.
Insurance is PAID FOR SEPARATELY by us via 3rd party insurers, and is free to our customers.
Recycling materials: We recycle old packaging material in order to reduce our carbon footprint: we use recycled, sturdy cardboard boxes, bubble wrap, recycled newspapers, packing peanuts to protect every item that we ship. If we have gotten a comment on our packing, it's that we overpack...but we have had only a few breakages, below 10, in over 15 years after shipping literally thousands of orders.
Just email me at antiquesandteacups@gmail for a quote or clarification or if you have any other questions.
Refunds and Exchanges
OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you EXCLUDING any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
There is a 15% Restocking fee for items returned.
PO Box 2151
Sequim, WA 98382 USA